M2M - IoT sim card Service Terms and Conditions

These Service Term & Conditions are incorporated into and made a part of the Choice Wireless Solutions Corporate Customer Agreement attached hereto by and between Choice Wireless Solutions.) and the Customer named therein (the “Customer”) for communication services and related products. The Customer Agreement including these M2M -IoT Service Terms & Conditions and any Purchase Orders entered into by the parties are collectively referred to herein as the “Agreement” or this “Agreement”. This Agreement provides the terms for any communications service, machine to machine (“M2M”) communication, IoT (“Internet of Things”) and data services or products, telephone, or SIM card or any related products or services Customer purchases from Choice Wireless Solutions (collectively the “Service”) as well as Customer’s use of Choice Wireless Solutions’ website located at www.Choice-Telematics.com and any other website provided by Choice Wireless Solutions to allow Customer to interact with Choice Wireless Solutions and/or to use the Service (collectively the “Site”). Customer acknowledges and agrees that Choice Wireless Solutions may refuse to provide to Customer the Service if at any time Choice Wireless Solutions believes that Customer may be unable to perform, in whole or in part, its obligations pursuant to this Agreement. 

Changes to this Agreement

The rates applicable to the Service (the “Rates”) shall be as set forth at the time of purchase. As the rates for telecommunications services, in general, are constantly changing, Choice Wireless Solutions shall have the right to change the Rates applicable to the Service at any time and without notice. Choice Wireless Solutions may also amend other terms of this Agreement at any time provided that Choice Wireless Solutions gives prior written email notice to the Customer Primary Contact Person set forth on first page of the Agreement of such changes. Customer shall have the right, upon the occurrence of any change to the Rates or any other amendment to the Agreement to terminate the Agreement on written notice to the Company given not more than thirty (30) days following the effective date of the applicable Rate change or other amendment. If Customer fails to terminate the Agreement within such thirty (30) day period, its right to terminate under this Section shall expire. 

Service Availability

Choice Wireless Solutions’ obligation to deliver the Service is subject to Choice Wireless Solutions’ account approval of Customer in its sole discretion and Choice Wireless Solutions may at any time require credit card payment or prepayment for the Service as a condition to its delivery. Service is normally available to Customer’s phones and devices whenever a user is able to connect to a cellular network, in a country where Choice Wireless Solutions roaming coverage is available but the Service relies on the networks of various third party wireless telecommunications carriers (“Carriers”) and Choice Wireless Solutions cannot guaranty that the Service will be uninterrupted, timely, secure or free from error or will operate without packet loss or degradation. Choice Wireless Solutions may choose not to provide service to countries or calling areas at its sole discretion, and may discontinue Service to any country or calling area at any time without notice. In addition, at any time, Choice Wireless Solutions may prevent use by Customer of the Service for any reason, including fraud, excessive usage, billing irregularities and unlawful use. If Customer’s credit card is invalid, or payment is declined by the credit card issuer at the time a charge is attempted, or if Customer otherwise fails to pay any amount when due hereunder, Choice Wireless Solutions may discontinue the Service and Customer will not be able to use the Service until its account is paid in full and Choice Wireless Solutions has reinstated Customer’s Service. Choice Wireless Solutions may charge activation or re-activation fees to instate or re-instate services.

Customer Obligations

The Customer is responsible for ensuring that any hardware equipment, or software application running on that equipment, that uses  the Service complies with any and all requirements of all Cellular networks and will not cause any damage or interruption to any mobile phone network. The customer accepts all liabilities for damage or interruption to any mobile phone network caused as a result of the hardware equipment or software application running on that equipment. If the Customer is unsure whether the equipment or software being used may cause any damage to a mobile phone network, the customer may request Choice Wireless Solutions to gain approval prior to use. Whether approval is sought is at the sole discretion of Choice Wireless Solutions Inc.

Customer agrees to use the Service for lawful purposes only. Customer shall not use, or allow any third (3rd) parties to use the Service in any way that is unlawful, harmful, threatening, libelous, deceptive, fraudulent, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, discriminatory, or other objectionable material of any kind, including, without limitation, material that encourages unlawful conduct. If Choice Wireless Solutions believes, at its sole discretion, that Customer has engaged in any of the foregoing conduct, Choice Wireless Solutions reserves the right to (i) immediately suspend or terminate Customer’s Service; and/or (ii) forward the offensive materials, Customer’s identity and other personal information to the proper authorities for investigation and prosecution. The Customer consents to the forwarding of any such communications and information to these authorities or law enforcement.

Customer will be solely liable for any and all liability that may arise out of the content transmitted to any person or device, whether authorized or unauthorized, using the Service. Customer shall assure that the use of the Service and content comply at all times with all applicable laws, regulations and written and electronic instructions for use. Choice Wireless Solutions reserves the right to terminate or suspend the Service and remove Customer’s content from the Service, if we determine, in our sole and absolute discretion, that such use or content does not conform to the requirements set forth in this Agreement.

Customer’s Means of Access

Customer agrees it will not access (or attempt to access) the Site or the Service by any means other than through the interfaces Choice Wireless Solutions provides, unless specifically allowed to do so in a separate agreement signed by Choice Wireless Solutions.

For any of portion of the Service accessible only through use of application programming interfaces (“APIs”), Customer agrees that it will access the Service only using appropriate APIs that are compliant with the API instructions provided by Choice Wireless Solutions from time to time and Customer will not access the Service through any other automated means, such as scripts or web crawlers.

Choice Wireless Solutions has the right to assign and control any identification number (IMSI, MSISDN, MIN or similar) assigned to a SIM card or other device by us or a Carrier to allow a SIM card or other device to access and/or use the Service. Customer understands that, subject to any regulations about portability of numbers, Customer has no property right in any of these numbers and that they may be changed from time to time.

Customer acknowledges and understands that Choice Wireless Solutions or its Carrier partners may make temporary changes to the Site or Service required by an emergency, as well as take actions deemed reasonably necessary to protect or optimize our or their networks or services. Customer further acknowledges and understands that some of these actions may interrupt or prevent legitimate communications and usage, including, for example, use of message filtering/blocking software to prevent SPAM or viruses, limitations on throughput, scheduled maintenance and the like. Choice Wireless Solutions will provide as much advance notice as reasonably possible of any planned or emergency maintenance windows by email or by posting on the Site but we can make no assurances that Customer’s legitimate communications and usage will not be interrupted or prevented in such circumstances.

Customer Restrictions

Customer agrees that Customer will not (and will cause its employees, contractors, consultants, agents and other representatives to not) at any time:

modify or make derivative works based on the Site, the SIM cards or other devices received from Choice Wireless Solutions, the Service or APIs or reverse engineer any of the software or content used in any of the foregoing, except for software tools identified as open source or for which permission to modify is explicitly granted;

share or otherwise distribute any non-public information about the operation of the Choice Wireless Solutions network or any Choice Wireless Solutions services to any third parties;

take or permit any actions that Customer reasonably ought to know may overload or crash the Service or any Choice Wireless Solutions server or network;

benchmark any of the Choice Wireless Solutions services, perform penetration testing, or engage in any other activity to probe Choice Wireless Solutions’s systems or to collect or share information about the performance of the Choice Wireless Solutions services;

engage in excessively high volume data transfers or bandwidth use, including without limitation by hosting a webserver, internet relay, chat server or any other server, via any use of the Service;

“frame” or “mirror” the Site, its services or content on any other server or internet-enabled device;

take any action to modify, avoid or override any Choice Wireless Solutions or Carrier lists or algorithms for blocking or preferring any operator network.

Rates

Rates are set forth at the time of activation and invoicing. All Data rates are subject to change from time to time without notice to Customer. 

SIM Activation, Minimum Monthly Usage & Monthly Maintenance Fees for Inactive SIMs

Choice Wireless Solutions provides a grace period of 60 days after the date of SIM purchase for the SIM to be activated. This is provided for logistics and installation in the field. If Customer does not activate the SIM within 60 days after the SIM purchase, the SIM will be activated automatically by the system.

For non-pooled accounts each active (not blocked) SIM card on a corporate account is subject to a minimum monthly usage requirement. SIM cards with monthly usage below the minimum requirement will be charged the difference up to the minimum per month. For example, if the total usage on the SIM card during the monthly period is $1.50 and the monthly minimum requirement is $2.00, Customer will be charged $0.50 to satisfy the monthly minimum charge. Conversely, if the SIM’s usage is over $1.99 then Customer will not incur any additional charges. The 30 day SIM billing period begins the day the SIM card is activated on the account.

Each blocked SIM within the account will be charged a $0.50 monthly maintenance fee. Any monthly minimum requirement does not apply to blocked SIM cards.

For pooled accounts, the monthly minimum fee does not apply. “Overage” is defined as any usage over the pool size or usage in countries outside of the pool coverage. Overage will be charged at per MB rate for the country where the SIM card is located when it used Overage.

Pre-paid SIM cards that have not been funded for 30 days to satisfy the minimum use fee or Block fee will be suspended. Suspended for non-payment SIM cards will incur a service restoration fee of $5.00. SIM cards that have been suspended for 3 months of non-payment will be permanently removed.

Billing and Payment

Service operates on a prepaid billing system. Choice Wireless Solutions can provide a detailed billing summary for the Customer online when requested. The format of this billing summary may change from time to time without notice to Customer. Charges set forth in such billing summaries shall, unless otherwise agreed by Choice Wireless Solutions, be prepaid, using the Customer credit card(s) on file. Data usage charges, and all other fees, will be deducted from Customer’s prepaid account as incurred and without notice to Customer. 

Charges

Customer charges shall include, without limitation, data usage charges, charges for cellular telephone minutes usage, forwarding features, messaging fees, monthly fees, and any other fees, or charges applicable to the Service, plus taxes and surcharges. If any individual activates Service on behalf of the Customer but was not authorized to do so, Customer agrees that it shall nevertheless be responsible for the corresponding charges, and such individual will be jointly and severally, together with the Customer, responsible for all charges to the account and will be fully bound by this Agreement as though he or she had activated Service on behalf of the Customer. Suspended for non-payment SIM cards will incur the service restoration fee. SIM cards that has been suspended for 3 months of non-payment will be permanently removed from the customer account.

Governing Law and Disputes

This Agreement is governed by the laws of the State of Arizona. In the event that the parties are not able to resolve any dispute or controversy through informal discussions, the parties agree that any dispute arising under this Agreement shall be resolved by binding arbitration in Phoenix, Arizona, under the then-prevailing rules of the American Arbitration Association. In such arbitration, the prevailing party shall be entitled to receive its attorneys' fees and costs, as part of such award. The decision of the arbitrator(s) shall be final and unreviewable for error of law or legal reasoning of any kind and may be entered in any court of competent jurisdiction.

Unauthorized Use

If a Customer becomes aware of unauthorized use of the Service, it shall notify Choice Wireless Solutions immediately to suspend service. The fastest way for Customer to stop losses is to contact Choice Wireless Solutions immediately. Notwithstanding the foregoing, until Service has been suspended, Customer is responsible for all charges to its accounts whether or not expressly authorized by Customer or its users. If any of Customer’s cards, phones or other equipment is missing, lost or stolen, Customer should immediately contact Choice Wireless Solutions at: 520-261-8302, email support@Choice-Telematics.com.

Personal Account Information

Customer acknowledges that any person able to provide a user’s name, address, mobile number and the last 4 digits of the credit card on record, or a user’s PIN (Personal Information Number) will be able to receive information about Customer’s or its user’s account, and make changes to its account, including the addition or deletion of accounts.

Customer agrees that Customer has certain security obligations with respect to accessing the Service and its account and that Choice Wireless Solutions will not be liable for any loss or damage from Customer’s failure to comply with these obligations. In particular, Customer agrees that it will:

Limit access to its account to Customer’s authorized personnel;

establish account logins and API keys for Customer’s personnel in accordance with Choice Wireless Solutions’ policies

safeguard all usernames, passwords and other Account access credentials for its personnel who have access to the Services;

notify Choice Wireless Solutions immediately if Customer believes that the security of its account access credentials has been compromised and cooperate in the correction of security issues or resetting of any such access credentials;

not grant access to the Service to Customer’s end users without the prior written consent of Choice Wireless Solutions and, if access is granted, require Customer’s end users to establish their own access credentials and to agree to these terms and conditions;

be responsible for all activities that occur using Customer’s usernames or passwords regardless of whether or not such activities were expressly authorized by Customer.

Choice Wireless Solutions shall have no liability to Customer or Customer’s users for any unauthorized use or disclosure Customer’s or Customer’s user’s name, address, mobile number, credit card number on record, PIN or any other confidential or personally identifiable information.

LIMITED WARRANTY

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT, THE SERVICE AND ANY RELATED PRODUCTS OR SERVICES CHOICE WIRELESS SOLUTIONS PROVIDES TO CUSTOMER ARE DELIVERED “AS IS” AND WITHOUT WARRANTY OF ANY KIND INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITATION OF THE FOREGOING, CHOICE WIRELESS SOLUTIONS EXPRESSLY DISCLAIMS ANY WARRANTY THAT: (A) CUSTOMER’S OR ITS USERS’ USE OF THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR OR WILL OPERATE WITHOUT FAILURE, PACKET LOSS, DEGRADATION OR INTERRUPTION, (C) ANY DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SERVICE WILLBE CORRECTED. FURTHERMORE, CHOICE WIRELESS SOLUTIONS DOES NOT WARRANT ANY CONNECTION TO OR ANY TRANSMISSION OVER THE INTERNET.

NEITHER CHOICE WIRELESS SOLUTIONS NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES OR AGENTS, OR ANY OTHER SERVICE PROVIDER OR VENDOR WHO FURNISHES SERVICES, DEVICES, OR PRODUCTS TO CUSTOMER IN CONNECTION WITH THE SERVICE, WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO OUR OR YOUR TRANSMISSION FACILITIES OR PREMISES EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF, CUSTOMER'S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF CHOICE WIRELESS SOLUTIONS’S OR ITS SERVICE PROVIDER'S OR VENDORS' NEGLIGENCE.

Limitation of Liability

IN NO EVENT SHALL CHOICE WIRELESS SOLUTIONS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF OPPORTUNITIES, LOSS OF DATA, OR LOSS OF USE DAMAGES, ARISING OUT OF THIS AGREEMENT, EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL CHOICE WIRELESS SOLUTIONS’S MAXIMUM LIABILITY ARISING OUT OF THIS AGREEMENT, WHETHER BASED UPON WARRANTY, CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED IN THE AGGREGATE, THE ACTUAL PAYMENTS RECEIVED BY CHOICE WIRELESS SOLUTIONS UNDER THIS AGREEMENT DURING THE 6 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Choice Wireless Solutions shall have no liability to the Customer for acts or omissions, or failures of any third party, including any third party service provider, or carrier. Choice Wireless Solutions shall have no liability to the Customer if SIM cards delivered as part of the Service are not compatible with Customer’s equipment (but Customer may return incompatible SIM cards for credit). Choice Wireless Solutions shall have no liability to the Customer for equipment failure or modification, or causes beyond its reasonable control. Choice Wireless Solutions shall have no liability to the Customer for service outages or for service limitations or interruptions. Choice Wireless Solutions shall have no liability to the Customer for any accidents or incidents which result from the use of Service or phones or other equipment related to the Service by Customer, its users or any third party all of which shall be at Company’s sole risk. This Section shall survive termination of this Agreement.

Indemnification

Customer agrees to defend, indemnify, and hold Choice Wireless Solutions, its employees, officers, directors, agents, affiliates and representatives, and any other service provider, harmless from claims or damages relating to the use of the Service by Customer or any third party. This Section shall survive termination of this Agreement.

Assignment

Choice Wireless Solutions may assign all or part of this Agreement and any and all rights at any time without notice to Customer. Customer may not assign this Agreement without the prior written consent of Choice Wireless Solutions.

Entire Agreement

This Agreement represents the entire agreement between Choice Wireless Solutions and Customer with respect to the subject matter hereof and supersedes all prior offers, contracts, discussions, negotiations, agreements and representations written or oral, including any promise made to Customer by Choice Wireless Solutions, its client services agents, representatives or employees. If any part of this Agreement is found invalid, the balance shall remain enforceable to the maximum extent permitted by applicable law.

Termination of Contract

Choice Wireless Solutions reserves the right to terminate the Agreement at any time, for any reason or for no reason, and to repossess any property leased to Customer. In the event of termination of this Agreement, Choice Wireless Solutions may declare all amounts owed to Choice Wireless Solutions hereunder to be immediately due and payable.

Refunds

No refunds will be provided for the airtime. You may return unused SIM card within 30 days after the receipt of the item, provided the SIM card was not activated and was not detached from the plastic SIM holder. A 25% restocking fee will be applied. Returned products must be undamaged and unused in their original packaging in order to be accepted. We reserve the right to refuse refunds for any products that are returned with damage and are unable to be resold at the purchased price. There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered. Shipping charges will not be refunded. Most shipments from Choice Wireless Solutions require a signature at delivery. Returns due to the carrier’s inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges. There will be no refunds for Internet data usage. If the charge occurred, then data was moved, and you were charged accordingly. There will be no refunds for discount packaged plans once activated.

Return of Leased Property

Customer shall return all leased property to Choice Wireless Solutions according to instructions provided to Customer at the time of leasing. Should Customer return leased property prior to the end of the applicable lease term, no refunds or credits will be issued to the Customer.

Notices

All notices and other communications given or made pursuant to this Agreement shall be in writing and shall be deemed effectively given: (a) upon personal delivery to the party to be notified, (b) when sent by confirmed electronic mail or facsimile if sent during normal business hours of the recipient, and if not so confirmed, then on the next business day, (c) five (5) days after having been sent by registered or certified mail, return receipt requested, postage prepaid, or (d) one (1) day after deposit with a nationally recognized overnight courier, specifying next day delivery, with written verification of receipt. All communications shall be sent to the respective parties at their mailing address, email address or facsimile number, as applicable as set forth on the first page of this Agreement or to such mailing address, e-mail address, or facsimile number as subsequently modified by written notice given in accordance with this Section.